Refund Policy - All Programs

 

At Whitby Figure Skating Club (WFSC), we are committed to transparency and fairness in our registration and refund process.  Please review the following policies carefully before completing your registration.

Skate Canada Insurance & Safe Sport Fee

All registrants are required to pay the annual $65.00 Skate Canada Insurance & Safe Sport Fee at the time of registration.

• This fee is mandatory and non-refundable, regardless of when or if the skater participates in sessions.
• By registering, you acknowledge and agree to this payment obligation.

Refund Policy

WFSC carefully plans programs, ice contracts and coaching allocations based on registration numbers.  As such, refunds and adjustments are limited.

General Policy

• No refunds or fee adjustments will be provided due to:
• Holidays
• Illness
• Maintenance repairs
• Ice cancellations
• Make-up sessions are not available for missed skating days.

Eligible Reasons for Refund Consideration

Refunds may be considered under the following circumstances:

• Medical reasons (a doctor's note may be required)
• Relocation outside the region
• Other exceptional circumstances at the discretion of WFSC Executive Member(s)

Withdrawal & Refund Timing

Before the First Day of Skating 

• Refunds are permitted, less:
• $15.00 Administrative Fee
• $65.00 Skate Canada Insurance & Safe Sport Fee

After the First Day of Skating 

• A prorated refund will be issued, less:
• $25.00 Administrative Fee per session
• $65.00 Skate Canada Insurance & Safe Sport Fee

Recreational Session Deadlines

• Fall Recreational Sessions: No refunds after October 31
• Winter Recreational Sessions: No refunds after February 14

Exceptions may be made for medical reasons only. After these deadlines, approved withdrawals will result in a credit applied to the skater's account for future use.

How to Request a Refund or Withdrawal

To initiate a request:

1. Submit an email to:  wfscregistrar@gmail.com
2. Complete the Refund/Withdrawal Request Form (available on the Policies page of our Website)

Processing Information

• Approved refunds will be credited back to the original payment method
• Please allow 7-10 business days for processing
• All session changes are subject to a $25.00 Administrative Fee

 

All refund requests must be submitted using the WFSC Refund Request Form.  Refunds will only be considered effective the date the form is processed; there is no backdating requests.

 

Weather Cancellation Policy

In the event of poor weather conditions (eg snowstorms, freezing rain, or unsafe travel advisories), skating sessions may be cancelled for the safety of our skaters, coaches and families. If the rink is closed or the club deems it unsafe to proceed, the session will be cancelled.

Please note that no refunds or makeup sessions will be provided, as ice time is pre-booked and non-refundable.  Cancellation notices will be communicated via email as early as possible.